How to Get Support and View Tickets

Ace Intl Media provides support through the client portal. This article explains how to submit, view, and manage support tickets.

Submitting a Support Ticket
To request support:

Log in to the client portal

Navigate to Support

Click Open Ticket

Select the relevant department

Describe your issue clearly and submit.

👉 Submit a Support Ticket:

https://portal.aceintlmedia.com/submitticket.php

Viewing Existing Tickets
You can view all your open and closed tickets in the client portal.

From the ticket area, you can:

Check ticket status

Read replies from support staff

Respond with additional information

Track issue resolution

Providing Useful Information
To help us resolve issues faster, include:

A clear description of the issue

Any relevant URLs

Screenshots or error messages (if applicable)

Response Times
Support tickets are handled in the order they are received. Priority issues are addressed as quickly as possible.